Refund policy

we are committed to providing quality products and a positive shopping experience. Please review our policy carefully before making a purchase.

1. 30-Day Limited Return Policy

We accept returns within 30 days of delivery, subject to the conditions below.

To qualify for a return:

  • The item must be unused and in original condition.

  • The item must be in original packaging.

  • Proof of purchase (order number) is required.

  • The product must not show signs of wear, damage, or misuse.

We reserve the right to deny returns that do not meet these conditions.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

Please email:
📩 chronogianni101@gmail.com

Include:

  • Order number

  • Clear photos or videos of the issue

If approved, we will offer one of the following at our discretion:

  • Replacement

  • Refund

  • Store credit

We may not require the item to be returned in certain cases.

3. Non-Returnable Items

The following items are non-returnable:

  • Items marked as Final Sale

  • Gift cards

  • Digital products

  • Personalized or custom items

  • Items returned after 30 days

  • Items damaged due to misuse, improper handling, or normal wear and tear

4. Change of Mind Returns

If you wish to return an item for reasons other than defect or damage:

  • You are responsible for return shipping costs.

  • Original shipping fees are non-refundable.

  • A restocking fee of up to 15% may apply (if applicable).

Items must be shipped back within 7 days after return approval.

5. Refund Process

Once your return is received and inspected, we will notify you by email.

If approved:

  • Refunds will be issued to the original payment method.

  • Please allow 5–10 business days for processing.

  • Processing time may vary depending on your financial institution.

We are not responsible for delays caused by banks or payment providers.

6. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After 12 hours, orders may already be processed and cannot be canceled.

7. Chargebacks & Fraud Protection

We reserve the right to dispute fraudulent chargebacks.

By completing a purchase, you agree to this Refund & Returns Policy.

8. Contact Information

For all return inquiries:

MAGLYCORE
Email: chronogianni101@gmail.com